Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

An interactive escape room lesson that explores Belbin’s team roles. There are seven fun task cards that include activities relating to the nine Belbin team roles. The lesson provides a fun and interactive introduction to the importance of team work and how identifying key team member skills can increase performance. Lesson Objectives: • To be able to understand Belbin’s team roles framework • To be able to apply Belbin’s team roles for team optimization Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This lesson gets students to discuss what an ‘agenda’ is, and then they have to create one together acting as different stakeholders. The roles are not included in this PPT, however I previously got students to base their activity around the potential opening of an airport. I have added in a video clip that interviews local residents, this could be used to brainstorm the different stakeholders in this situation before planning out the agenda and conducting the meeting (each student acting as a stakeholder in the scenario). Included: PPT Main activity Starter Youtube stakeholder clip

About this item An interactive escape room lesson about stakeholders and stakeholder conflict. Six fun task cards are included that explore the main stakeholders both internally and externally found in many businesses. The lesson provides a fun and interactive introduction to stakeholders. Included: Six task cards to complete the escape room relating to stakeholders PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students Please leave a review if this resource was useful!

This resource includes a PPT alongside a starter, main activity and plenary included inside of the PowerPoint. This is predominently a research idea, getting students to focus upon Nissan as the case study therefore access to the internet or further info on the company will need to be provided.

Students should be able to identify the meaning of ‘digital footprint’. Each activity aims to build upon students understanding of how to have a positive digital footprint and what we should not share online. Learning Objectives To be able to define what is meant by ‘digital footprint’. To be able to explain what information we should and should not share online. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

About this item An interactive escape room lesson that explores the primary, secondary and tertiary sectors of industry. There are six fun task cards that include activities relating to each sector and what type of businesses would be included in each industry. The lesson provides a fun and interactive introduction to classifying sectors of industry. Included: Six task cards to complete the escape room relating to sectors PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

About this item An interactive escape room lesson about sources of finance. Six fun task cards are included that explore both internal and external sources of finance. The lesson provides a fun and interactive introduction to the main sources of finance in business. Included: Six task cards to complete the escape room relating to sources of finance PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Worksheet that includes questions about artificial intelligence. The worksheet includes five questions that relate to artificial intelligence, what AI is able to do, and where AI is already currently being used. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

This lesson is designed around the iGCSE Business Studies curriculum (Cambridge) however could easily be used for other exam boards. This lesson focuses on Laissez-faire, autocratic, and democratic leadership styles. There is a printable starter and main activity included. Included: PPT (with bell ringer & plenary included) Starter Main Activity *Because of copyright issues I have not included examples of real world ‘leaders’ however I would recommend doing so to contextualize the issue for students.

Worksheet that includes questions about hardware and software. The worksheet is leveled with green and orange chilies, so that students can choose questions that are best suited to their ability. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

Escape room activities that are the perfect supplement for any business course! An interactive escape room lesson that introduces students to the topic of trade blocs. There are six fun task cards that include activities relating to the different trading blocs across the globe, the purpose of trading blocs, and the advantages for a country of being included in a trading bloc. This lesson works well for teaching students about features of trading blocs and the names of the many international trading blocs. Lesson Objectives: To to be able to identify the features of trading blocs To be able to explain the purpose of trading blocs Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

A word search puzzle about customer service skills and training. This is a fun and educational activity that challenges participants to find and circle specific words relating to customer service skills and training within a grid of letters. Hidden within this grid are relevant words and terms associated with customer service skills and training. Words included: Communication Active Listening Problem Solving Empathy Patience Adaptability Conflict Resolution Product Knowledge Sensitivity Service Recovery Training

About this item Students should be able to explain how to calculate changing home currency into a foreign currency. Each activity aims to build upon students understanding of what exchange rates are and how to calculate changing currency. Learning Objectives • To be able to explain what exchanges rates are. • To be able to explain how to calculate a variety of exchange rates. • To be able to change back to the dollar from another currency. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Customer Service Skills and Training - Worksheet and Answer Sheet

Market Research - Homework

Customer Service - Homework

Lesson Plan: Leadership Styles in Action Objective: Students will understand the different leadership styles, their characteristics, and how they are exemplified in real-world business scenarios. They will analyze case studies and engage in discussions to demonstrate their comprehension of each leadership style. Materials Needed: Whiteboard and markers Chart paper and markers Website article